Reuters – riding the waves of change

Buffeted by a series of competitive and market blows, Reuters saw the value of developing change management and adaptability as strategic competencies. Fast Forward, an ambitious and evolving change programme, was driven from the top and involved a complete overhaul of everything from performance management and organization to working practices. The case study explains how the company planned and implemented its programme, the role of Mission Analysis, the balanced scorecard and other techniques to ensure that targeted changes are driven through.

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