corporate culture – the key to successful business transformation

Executive Summary

1.     Culture change initiatives have to support strategic objectives. Conversely, it is difficult to implement strategies successfully without accounting for cultural attributes.

2.     Research from both the USA and the UK finds that corporate cultures have a powerful impact on bottom-line performance.

3.     Culture change experts Senn-Delaney Leadership Consulting Group provide a useful template for calculating an organization's 'cost of culture'.

4.     Creating a 'winning' culture means shaping an adaptive culture; one that is capable of constant alignment with changing customer and market-place requirements.

5.     Linked to the above, culture change exemplars focus squarely on the cause-and-effect linkages from employee satisfaction, through customer satisfaction to business results.

6.     Creating an adaptive culture goes hand in hand with fashioning a 'high performance' culture.

7.     Exemplary organizations do not just manage culture but orchestrate the culture they require.

8.     A case study on the UK's Inland Revenue Accounts Office, Cumbernauld, Scotland, demonstrates best practice in creating a new corporate culture.

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