CREATING THE HR SCORECARD

Executive Summary

1.     The creation of an HR scorecard, advisers and practitioners repeatedly stress, is the best way for HR leaders to demonstrate the value they deliver to their organizations. This briefing explains how to build and deploy an HR scorecard.

2.     Creating an HR scorecard enables HR leaders to demonstrate that they understand business strategies and how HR supports the implementation of those strategies.

3.     A powerful benefit of creating an HR scorecard, Business Intelligence's research shows, is that it helps ensure congruence around the HR leadership table as to what is the strategy of HR.

4.     A four-stage process for HR scorecard creation, developed by the consultancy Hewitt Associates, is described.

5.     In addition, there is an account of a detailed six-stage process for HR scorecard creation formulated by an action working group led by the US-headquartered consultancy and research organization, the Balanced Scorecard Collaborative. This template details the process from ensuring that the HR scorecard is directly linked to the strategy of the business through to creation of scorecard objectives, measures, targets and initiatives.

6.     How leading organizations cascade the scorecard beyond the highest HR functional level.

7.     Key barriers to HR scorecard creation will be considered.

8.     A case report on the US-based financial services organization Prudential shows how one organization built an HR scorecard.

9.     Full case studies on the US-based telecommunications provider Verizon Communications, and financial services provider First Union Corporation demonstrate best practice in HR scorecard creation and roll-out.

If you are a subscriber, click here to read the full briefing.

Click here to find out how to subscribe.