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NEXTEL COMMUNICATIONS Summary The training organization within Nextel Communications is implementing a Training Scorecard to demonstrate the return on investment (ROI) of its training programmes. Comprising Þve levels, from participant reaction to a programme through to the actual ROI calculation, the Training Scorecard at Nextel is proving a powerful tool for ensuring that the training organization is focused on meeting business needs. In this case study, training leader Lynn Schmidt explains why the scorecard is being used and how the process works in practice. If you are a subscriber, click here to read the full case study. Click here to find out how to subscribe. |
