RAYNOR GARAGE DOORS

Summary

1.   At Raynor Garage Doors, change to the communications function was driven by a number of factors: company growth, reorganization and the development of new communication channels.

2.   The launch of an intranet increased the demands on internal communication to manage content.

3.   It took time to give up paper systems, but the change resulted in a sense of empowerment among employees.

4.   The intranet supplemented, rather than replaced, other forms of communication, such as a weekly voice-mail report.

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