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Delivering Services Effectively "When deciding whether or not to outsource, the need to retain sufficient skills in-house to fulfil the role of vendor-manager and intelligent customer is often overlooked."Bob Morton 1. This briefing deals with the effective delivery of HR services, particularly through outsourcing and shared services centres. 2. How outsourcing and shared services developed as a means of enabling companies to focus on core processes and reduce the cost of delivering services and improving service quality. The cost and other advantages gained by early adopters such as Shell and GE. 3. The business benefits and cost criteria for choosing outsourcing or shared services. Guidelines for assessing the potential advantages in selecting each option. The importance of understanding that it is not an either/or choice. 4. How Standard Chartered and BT made their respective decisions to create a shared service centre and outsource some of their HR services, and the issues and concerns that influenced their choices. 5. Business Intelligence's survey shows that overall a quarter of the survey sample have adopted a shared service approach to delivering HR services, a proportion that rises to 43 per cent for companies with turnovers in excess of £500m. 6. The role of e-HR in delivering services to the organization. Case-Study: ITNET If you are a subscriber, click here to read the full briefing. Click here to find out how to subscribe. |
