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FIRST DATA CORPORATION Abstract US electronic payment and Internet commerce provider, First Data Corporation (FDC), has built its successful global business over the last few years on systems and operational excellence. But, given a newer solutions focus within and fundamental change in ̃nancial services markets, it has been rethinking its talent management strategy and programmes. These shifts are as much the remit of organizational development (OD) executives as those in HR. This case study details: - The business and organizational context of FDC, the challenge of sourcing or developing top executives and of rethinking the talent required for the future. - How talent management is positioned and structured in the organization between OD, HR and business units, and the challenges being faced. - The emerging practice of talent risk management using talent audits and executive/peer feedback. - The value propositions that FDC offers for sourcing new executive talent or retaining high potentials/high performers being grown internally through the succession planning process. Insights are provided by FDC's senior vice president, OD, whose job it is to lead business-wide talent management dialogues more towards strategic levels rather than 'tactical excellence'. Key Talent Propositions and Practices are discussed. If you are a subscriber, click here to read the full case study. Click here to find out how to subscribe. |
