Key Theme: Culture
Research by Business Intelligence confirms that corporate culture can be a powerful enabler or block to performance and change. Despite being one of the softer management issues, enough is now known about the building blocks of corporate culture to enable organisations to manage what should be a core asset. How leaders can influence the way the rest of the organisation behaves, the formal levers of compensation and career development along with other factors that shape culture are some of the topics covered. In particular, HR's role in promoting policies and practices that inform positive cultures is covered in detail.
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Corporate Culture: the three-minute briefing
All you need to know summarised in a three-minute briefing - essential facts, action points and health check. (1398 words) |
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Business Success and the Corporate Culture Factor
Coping with increasing volumes of change in the business environment is one reason why more organizations are paying closer attention to corporate culture. Why the pursuit of agility calls for a reappraisal of corporate culture and the potential for improved competitiveness and market responsiveness. (4435 words) |
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Aligning Human Resources Management with Corporate Culture
How HR practices can be used to shape corporate culture - a detailed examination of the role of recruitment, career development, appraisal and reward in changing behaviour. Examples from Western Provident Association, Transco and Yorkshire Water (8696 words) |
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Hyundai Car case study
How Hyundai Car (UK) achieved a dramatic turnaround in profitability by creating a culture focused on achieving competitive advantage through service leadership. Key implementation frameworks included the Harvard Business School's Service-Profit Chain and a six-step approach to change. (4992 words) |
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The Communications Imperative - Messages, Media & Practices
Excellent internal communication channels are essential for successfully driving cultural change - the need for honest, open and transparent information. How to plan and implement communications, the use of different media and the pivotal role of leaders in communicating key messages. (7705 words) |
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Ernst & Young case study
How the international financial and business advisory firm Ernst & Young used an ambitious culture change programme to help the organization focus on delivering value to its clients. (4972 words) |
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Mergers and Acquisitions - The Cultural Challenge
The majority of M&As fail to deliver the expected business benefits, mainly because of cultural issues. How to maximize the chances of success, the factors to watch and the techniques for bringing about change. Chief executive officers have a crucial role is creating a winning culture within unified organizations. Best practice examples include GE Capital and Lehigh Portland Cement Company. (9879 words) |
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Lehigh Portland Cement Company case study
Sensitive handling of cultural factors meant supported the successful merger of US-based Lehigh Portland Cement Company with the North American operations of Cimenteries CBR. How proactive leadership from the top and a well defined new ways of working based on the principles of total quality and a participative approach to management led the way. (3420 words) |
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Culture Change - Conclusions and Key Learning Points
The success factors in planning and implementing any culture change programme, including both formal issues around HR and measurement together with the softer, informal means of changing behaviour. The goal: to create a 'winning' corporate culture that is adaptable to changing market and customer needs and flexible enough to meet the demands of changing strategic objectives. (4694 words) |
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Culture and People Issues
Setting up a shared services facility is an exercise in change management, and an important aspect of this is to communicate and consult with its key stakeholders. Most important of these are staff - those that will stay, those that will move and those that will go. (6442 words) |
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Corporate Culture - The Key to Successful Business Transformation
The hard evidence of the decisive impact of corporate culture on business success. A summary of research findings from Business Intelligence and other US and UK sources - plus examples from Blugari, KFC, Inland Revenue and input from leading consultancies and academics. (7037 words) |
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Inland Revenue Accounts Office, Cumbernauld, Scotland - case study
How an employee involvement initiative transformed the Inland Revenue Accounts Office, Cumbernauld, Scotland, from a bureaucratic, poor performing organization to a benchmark of excellent public service. A focus on process measurement and improvement and total commitment from senior management proved crucial to effecting the massive culture change required to achieve this turnaround. (4659 words) |
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Culture and Change Management - Exclusive Research
What Business Intelligence's 'Culture and Change Management' survey reveals about best practice, ineffective cultures, based on responses from 236 organizations, 159 from Europe and 79 from USA/Rest of the World. Almost 12 per cent of respondents claimed they had an 'extremely well defined' culture, and the same percentage claimed a 'very poorly defined' culture. Tellingly, the former group were invariably more effective and successful organizations. (6170 words) |
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Millennium Inorganic Chemicals case study
Central to the globalization of its business has been creating a culture focused on sharing best practices across the organization. Taking out unnecessary costs and driving up Economic Value Added (EVA) have been key goals, measures which support its parent company's approach to profitable global growth. (3649 words) |
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KFC case study
How the appointment of a new CEO, David Novak, whose conviction that a winning organization was one wholly focused on supporting front-line employees and the customer interaction provided the basis for culture change in the fast-food chain. (3748 words) |
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Assessing The Cultural Challenges
The first step in any culture change initiative is to assess the existing corporate culture - this substantially increases the prospects of success. The role of employee opinion surveys and cultural assessment tools including the Normative Systems Culture Change Process. Resistance to change and how to overcome this common obstacle. (11042 words) |
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Implementing & Driving Culture Change - Tools and Frameworks
Advice on the best tools, methods and frameworks to drive through culture change - including the use of pilot programmes, change agents, performance measurement systems and Balanced Scorecard projects. Examples from BT Northern Ireland, Siemens KWU, Transco and Anglian Water Services. (10455 words) |
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