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Key Theme: Outsourcing

Despite its growing popularity, organizations are discovering that it is far from a magic bullet solution. The risk of compounding problems by outsourcing dysfunctional or badly designed processes is just one of the dangers facing companies seeking to reduce their costs. The need for pre-outsourcing re-engineering, the importance of being clear on business goals along with other best practice principles can help organizations to make wiser decisions. For HR, there are many issues to consider before committing to outsourcing - including service level agreements and the management of outsourcing suppliers.

From Outsourcing to Insourcing - The Shared Service concept

From Outsourcing to Insourcing: the development of the shared service concept
This briefing charts the evolution of shared services because of cost factors and other business drivers. Examples of companies that moved from outsourcing to developing a shared services concept include Pacific Bell, Alcoa, Ford and General Electric. It also describes what BP Exploration achieved through its experience of outsourcing its accountancy operations and next its HR services.  The overview concludes with a ten-step guide to creating an effective shared services center. (5799 words)

Children's Mutual case study

The Children's Mutual case study
The launch of the Government's Child Trust Fund marks a new peak in the fortunes of The Children's Mutual, the newly-branded company that was formerly The Tunbridge Wells Equitable Friendly Society. David Bornor, fresh from a strategic personnel role at the Woolwich, was appointed to head up HR and revitalize the people strategy. (3427 words)

BP and Exult case study - Outsourcing best practice

BP and Exult case study
BP's outsourcing partnership with Exult provides a state-of-the-art HR delivery process on three levels: through an intranet (called myHR.net), a service centre (myHR Service Centre) and on-site expert BP advisers (myHR Adviser). BP's Urbain Bruyere and Exult's Alan Little explain how this pioneering partnership works in practice, and how BP is set to achieve both improvements in HR service delivery and significant HR cost reductions in what is one of the largest HR outsourcing deals in history. (2913 words)