Key Theme: Talent Management
Top of the list for many HR directors is the issue of talent management - not just attracting and retaining the best people, but getting the most from them while they are with the company. This has led to more adventurous thinking in some companies as to how this can be achieved. Although some companies still think in terms of selected high-fliers alone, others take the view that it is corporate-wide capabilities that should be developed. Factors to weigh up in developing a talent strategy, along with case study examples of contrasting approaches, are included in this section.
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The Case for Talent Management This briefing examines talent management from five perspectives - its imperative in terms of current business/employment conditions, trends and drivers, different focuses for initiatives, setting a business case and the talent management challenges that organizations face. (4913 words) |

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St Luke's Communications case study St Luke's Communications is a leading performer in the UK advertising industry, according to key sector indicators and has a high reputation for attracting, retaining and motivating creative talent. Unlike its peers, the agency is very unconventional - in being completely co-owned as a co-operative and in continually challenging the status quo. It has the lowest talent turnover rates of any comparable company. (3199 words) |
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Positioning and Structuring Talent Management This briefing examines talent management from five perspectives - the internal rationale, its positioning, rethinking/repositioning organizational efforts, how they are structured and organized, and the challenges being faced in these areas. (9802 words) |
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First Data Corporation case study US electronic payment and Internet commerce provider, First Data Corporation (FDC), has built its successful global business on systems and operational excellence. But, given a newer solutions focus within and fundamental change in financial services markets, it has been rethinking its talent management strategy and programmes. These shifts are as much the remit of organizational development (OD) executives as those in HR. (2411 words) |
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Building Brands and Value Propositions This briefing examines employer brands and employee value propositions from five perspectives - the strategic case, what 'winning' brands comprise, the applied thinking behind propositions, the importance of culture/work environment, and the challenges faced in these aspects of talent management. A summary of Key Learning Points is provided to guide executive thinking. (10224 words) |
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Agilent Technologies case study Agilent Technologies, a spin-off of Hewlett-Packard (HP), is a world leader in talent management practices. Talent management is positioned strategically in the organization and directly integrates business and diversity strategies - this builds on HP's track record of over 30 years, but is mainly the work of its 15-person new HR global talent team and extended global talent network. (3432 words) |
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Defining The Talent Groups This briefing examines different talent groups across five themes - talent needs and solutions, executive talent, specific professional/operational groups, talent pools or the whole workforce, and the challenges faced in this aspect of talent management. The organizations featured are American Family Insurance Inc, Azuremed Ltd, BASF UK, Carter Holt Harvey, Cellular Operations Ltd, Dow Chemical Company and KARLEE Inc. (10204 words) |
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Carter Holt Harvey case study Founded in 1899, forest products group, Carter Holt Harvey (CHH), is a leading employer in New Zealand with over 11,000 people in 33 separate businesses across the Southern Hemisphere. Mariner7, the company's HR function, was spun off from the group in 2001 as a stand-alone business is responsible for CHH talent management directions/interventions. (2848 words) |
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Deploying Talent Interventions This briefing examines different talent interventions across five themes - challenging talent assumptions, sourcing and selecting talent, learning and personal growth, building motivation and loyalty, and the challenges faced in this aspect of talent management. Examples are provided from Getty Images Inc, Manpower plc, Ogilvy Public Relations Worldwide, Remedy Corporation, Seattle Police Department and Southwest Airlines. (10002 words) |
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Manpower Plc case study Staffing and employment solutions organization, Manpower plc, has established a reputation over four decades for best employment practice in the UK and currently employs two groups of people - 1500 operations staff and, in the course of 12 months, around 200,000 contract workers, all of whom are on its payroll. But, despite its reputation, the company is rethinking talent management practices to sustain its market leadership. (2606 words) |
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Managing Talent Effectively This briefing examines the issue of managing talent in relation to five themes - the manager/supervisor imperative, rethinking work and performance, creating management involvement, rethinking systems and accountabilities, and the challenges faced in this aspect of talent management. The organizations featured are International Paper, Fujitsu Network Communications, St Luke's Communications, ST Microelectronics, Support Technologies Inc and The Hartford Group. (10174 words) |
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International Paper case study The diversified manufacturing company, International Paper (IP), has built a reputation over 100 years in North America and is now represented in more than 50 countries. Since 1997, the corporation has been systematically rethinking its interpretation of talent management. This has resulted in wide-ranging innovations in how it is positioned, talent practices and a more compelling value proposition based on employee engagement. (2903 words) |
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Evaluating Talent Management This briefing examines how talent management is evaluated using five themes - the imperative of evaluation, using strategic frameworks, measuring talent interventions, considering evolving approaches and the challenges faced in this aspect of talent management. The organizations featured are BASF UK, BC Hydro Transmission and Distribution, Carter Holt Harvey, Humax Corporation, Sears Roebuck & Company, South African Breweries and Strategic Dimensions Ltd. (11017 words) |
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South African Breweries case study SAB Ltd is the South Africa Beer Division of South African Breweries plc, South Africa's leading brewer. It enjoys a 98 per cent market share from 16 brands, in addition to strong business growth and a reputation for equitable employment and people practices. How SAB deals with the talent management challenges posed by changing socio-political, economic and internal circumstances. (2655 words) |
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Reviewing Talent Management This briefing provides a review of talent management using five themes - assessing its implications, refreshing the talent focus, evaluating emerging practices, setting a talent agenda and tackling the ongoing challenges of talent management once initiated. (4183 words) |
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ST Microelectronics case study This case study shows how ST Microelectronics deals with its sector's talent management challenges - identifying high performers, growing internal talent and retaining the top talent needed for continued success. (1430 words) |
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Talent Management Survey Results Detailed results from Evaluating and Rethinking Talent Management Research Survey, a survey of 150 organisations from finance; energy/utilities; manufacturing; retail and distribution; transport and communications; consultancies; IT; service; public sector? (2898 words) |
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Diageo case study How Diageo sets about finding and keeping staff with the right skills. What the company looks for in terms of practical skills, an ability to deal with managers and employees at all levels, resilience, a good sense of business and commercial awareness as well as academic qualifications. (1605 words) |
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