• Case studies of benchmarking and metrics success at leading pharmaceutical companies
• Exclusive research findings of measurement practices at over 80 leading pharmaceutical companies
• How to select the right measures for clinical performance improvement
• A step-by-step guide to benchmarking the clinical process
• The critical elements of change management success
• How to use benchmarking data to identify gaps within clinical development and evaluate performance relative to the industry
• Tools and techniques for analyzing and interpreting measurement data
• The enabling role of IT in performance management, benchmarking and metrics

Clinical development departments must review their capacity to deliver timely, effective trials and change the way they work if they wish to survive in the years to come. The entire clinical development process must be put under a microscope to determine where improvements can be made. Performance improvement initiatives - incorporating benchmarking, goals, metrics and organizational change - must be put at the top of the agenda for clinical development.

Based on the experiences of over 80 leading pharmaceutical companies, Transforming Clinical Development Performance through Benchmarking and Metrics reveals how developing and implementing an effective benchmarking and metrics programme can lead to improved quality, reduced time to market and lower costs. This report is the definitive guide to turning around clinical performance improvement. It offers solutions to problems you are bound to meet on the measurement road and provides cutting-edge tools, techniques and approaches for every stage of the journey. It reveals:

Essential skills and approaches for leading and managing change
Inadequate sponsorship, poor communication and resistance to change can be huge hurdles on your performance improvement journey. Transforming Clinical Development Performance through Benchmarking and Metrics explains how to achieve corporate buy-in, how to involve the whole of the workforce in planning your programme, how to set goals, how to identify gaps in processes and capability and more.

Step-by-step guide to benchmarking the clinical process
A detailed 12-step benchmarking framework shows you how to evaluate your performance and implement procedures to increase the quality of your projects. It also includes data from pharmaceutical companies that have been benchmarking their clinical processes for the last five years so you can see how your company rates against the competition.

Key lessons in process mapping
Process mapping helps you to identify the value-adding work and eliminate the non-value adding work in your organization. This report includes in-depth coverage of how to draw and use an 'Is and Should' map to identify strengths, weaknesses and gaps in the clinical development process.

How to select and test the right metrics for process improvement
Learn how to select and focus on the five or six critical measures that will change behaviours and drive performance. The report identifies effective metrics for clinical performance improvement, discusses how to use metrics to motivate and examines the implications of measurement for management and leadership styles.

How to use technology to enable and drive performance improvement
Get to grips with the opportunities, approaches and systems for applying IT to performance management, benchmarking and metrics. Discover how to generate performance oriented data from existing sources, how to integrate metrics applications for maximum performance benefit, which IT tools to use, how to research, design, implement and gain user value from IT applications and more.

Tools and techniques for analyzing and interpreting measurement data
Check out the strengths and weaknesses of process value analysis, balanced scorecards, dashboards, control charts, spider diagrams and other approaches. You will find easy to follow guidelines for interpreting clinical performance measures, plus case reports from Kendle, Schering Plough, Glaxo Wellcome, Proctor & Gamble, and Abott Laboratories demonstrating some of these techniques in action.

Also available as single or multi-user CD-ROM
Choose PDF for delivery on CD-ROM and you can print, copy and paste sections into your own management reports, search by topic or organization and more. Order the multi-user version and you can load onto your corporate intranet and share with the whole management team.