To support and illustrate the latest concepts and ideas, Building the e-Business Infrastructure contains 14 in-depth case studies, detailing the experiences of several international best-practice organizations. These businesses have all benefited from the implementation of an e-Business solution to enhance and complement their existing business infrastructures. The case studies featured are:

• Macquarie Bank
• RS Components
• Travelstore.com
• IBM
• Safeway
• Lloyds TSB
• Hewlett Packard
• Royal & SunAlliance
• Oracle
• Entertainment UK
  
• CitiPower
• Charles Schwab

In addition to these in-depth examples, Building the e-Business Infrastructure uses many shorter case examples of practice from other organizations to illustrate best practice.