Chapter 1: The
e-Infrastructure Challenge Opportunities and Problems
This chapter serves as an introduction to the changes taking place
that fall under the broad heading of e-business. It provides models
to help the reader e-business maturity. It also describes what we
call the infrastructure perspective a way of
looking at and translating between infrastructure and organizational
Chapter 2: Information
Infrastructure for Business-to-Business
This chapter addresses the currently most important area of e-business
activity B2B. It encompasses e-procurement, supply chain
integration, internet exchanges and Internet market places. It explains
the principal opportunity areas, identifies the component building
blocks that enable companies to exploit these opportunities and
addresses the standards and integration issues.
Chapter 3: Information
Infrastructure for Business-to-Consumer
This chapter addresses the business-to-consumer space (B2C). Although
in less favour than previously, there is still a high level of actual
and predicted activity, as many retail operations adopt a mixed clicks-and-mortar
strategy. We look at the principal components of a B2C applications
Chapter 4: Information
Infrastructure for Intra-firm e-Business
This chapter explores the infrastructural implications of intranets.
A core component of e-business is the potential efficiency gains
to be achieved through self-service internal business processes.
Information and knowledge sharing is the other main area of benefit
from intranets. This Chapter explores the infrastructural implications
Chapter 5: Global
Infrastructure for Global Business
This chapter explores the growing demand for firms to make a common
offer to their customers and the role of web technology in enabling
companies to meet such demand. It describes some of the trends in
global e-business, draws attention to the implications of a companys
approach to global branding and considers the infrastructure issues
from two viewpoints: the global corporate IT unit, and the country
Chapter 6: Driving
This chapter confronts the leadership challenge. Most especially,
it highlights the organizational rather than technological nature
of infrastructure. It addresses the problem of how to organize for
e-business and what implications this has for infrastructure management.
It also addresses the problem of winning business support for IT
infrastructure by: identifying the reasons the problem arises; proposing
how to understand and position infrastructure in terms that business
executives can understand; and making suggestions for ways to achieve
a common understanding throughout your company.
Chapter 7: Technology
Platform and Architecture
This chapter looks at the technology platform in terms of both the
kinds of technology required and architecture appropriate to a situation.
It recognizes that there is no definitive platform for every situation
at any time and identifies principles for achieving a flexible platform.
Chapter 8: The
Infrastructure Skills Challenge
This chapter addresses the skills management challenge. It discusses
how companies are facing recruitment and retention problems and
the solutions they are implementing.
Chapter 9: Planning,
Foresight and Control
This chapter identifies key processes for managing e-business infrastructure.
These include investment, project management and standards control.
Companies approaches to technology foresight are discussed.
Chapter 10: Complementary
This chapter highlights some unusual components of infrastructure
under the broad label of complementary infrastructure. Under this
heading, we look at content and intellectual property on the one
hand, and at physical complements such as distribution centres on
Chapter 11: Sourcing
IT and e-Business Infrastructure Practices and Risk Management
This chapter summarizes our growing understanding of the reasons
for success and disappointment in outsourcing IT. It discusses how
best to use the IT/e-business outsourcing market. As outsourcing
can be thought of as essentially concerning risk management, this Chapter
indicates what the key risks are and how they can be mitigated.
Chapter 12: Sourcing
IT and e-Business Infrastructure Development Projects and
Chapter 12 focuses on when and how organizations can source work
from the external market, and how far they need to build core capabilities
Chapter 13: Application
Service Provision and Beyond: the New e-Infrastructure
This Chapter looks at the opportunities and challenges that ASP
models and their further development present for building and running
e-business infrastructure. In effect, it explores the idea that
over time, ASPs could take over the infrastructure problem for their
clients, but only if they are able to provide all the applications
a company needs and its upgrade paths for the future.
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