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Overview
"Congratulations. This is a very helpful tool for those looking into the option and even to us who have already chosen the solution." Stan Wallace, Director, Shared Services, City of Cape Town.
Financial Shared Services, a new report from Business Intelligence, is your definitive guide to creating a customer-centric finance shared services organization (SSO).
Based on in-depth analyses of eight corporations, who collectively work out of shared services centres throughout the world, this report shows that leading SSOs are migrating from a primarily cost saving focus in value creation to becoming truly customer-centric stand-alone business units.
The experiences of a number of other SSOs, the input of expert consultants and advisors, an examination of other major research reports, plus the results of a specially commissioned survey of SSO practitioners adds to the knowledge and learning from our major case organizations. Furthermore, each chapter within the report concludes with a self-assessment checklist to assist you in gauging your organization's preparedness in creating and implementing an SSO.
This management report features :
- how to create a customer-centric Finance SSO
- how to dramatically improve compliance management
- how to take shared services to new levels of effectiveness and efficiency
- self-assessment checklists to help you plan the creation of a service-focused Finance SSO
- the key building blocks of a Financial Shared Services Organization (SSO)
- in-depth case studies from leading international organizations including FedEx, NHS and Reuters.
Financial Shared Services also provides you with an action template and twenty key questions which capture the learnings of the report. Answering these questions will put you in a good position to elevate your SSO to its next evolutionary level.
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