Contents Summary

Introduction

Theme One: Aligning HR with Corporate Strategy

Kelly Services

Orange Group HR

Allied Irish Bank

Theme Two: Measuring HR’s Contribution to the Business

Borealis

Scotiabank

Nextel Communications

US Office of Personnel Management

Central Norfolk Health and Social Care Economy

Nortel

Theme Three: Developing Corporate Talent

First Data Corporation

ST Microelectronics

Theme Four: Linking Reward to Performance and Corporate Goals

AstraZeneca in the UK

BT

HCA-HealthONE LLC

Nationwide Building Society

The Royal Bank of Scotland

Penna Consulting

Telindus

Theme Five: Supporting Corporate Challenge Initiatives

Outokumpu

Reuters

Novo Nordisk

Theme Six: Delivering Cost-Effective HR Services

Eastern Health Shared Services

Procter & Gamble

Sun Microsystems