Inspiration from measurement leaders and experts

World-Class HR: the new measurement agenda combines the experience of innovative companies with emerging best-practice principles to show you how to build indicators and measurement programmes that support the development of a world-class HR capability.

Eight in-depth case studies and numerous smaller case examples reveal how leading organisations are looking outside the world of business to military-style operational planning models and even the arts, for inspiration in redesigning their HR measurement and management systems.

Deutsche Bank originally saw employee surveys as an additional ad-hoc tool to support organizational change, particularly in their smaller business. Discover how they have evolved and are now feeding and informing management decisions and are pivotal to the company’s success. Download this case study for free

Yorkshire Water Services has created an HR scorecard to ensure that people strategies are robust and aligned to business strategies. This case study explains how the HR scorecard was created and the benefits, to both the business and HR, thus far secured.

Participation in a global networking exercise in people-related areas, ranging from culture to leadership and team-working, has given the Allied Irish Bank (AIB) and its stakeholders a clear idea of how the bank stacks up against the competition. Convinced that its success is ultimately people-dependent, AIB has used its benchmarking results to generate new performance-raising initiatives.

The Royal Bank of Scotland Group (RBS) has been a pioneer in strategic HR measurement and achieves most of the goals and remits set out in this report. Discover how its human capital model provides its business with a detailed understanding of how effective the Group is at attracting, engaging and retaining its best people and how its people strategy drives business performance.

As one of Canada’s leading international telecoms companies Nortel has always placed a premium on effective measurement. This case study details how the company developed its own model, the Nortel Business Value Cycle, which explicitly links resources such as people and knowledge with customer satisfaction and shareholder value.

A case-study of the Central Norfolk and Social Care Economy examines how innovative cultural and training evaluation measures underpinned the introduction of new planning and review techniques to help NHS staff meet national and local targets.

The ability to track the human side of Reuters Fast Forward business transformation programme has been central to the success of its two-year old initiative. Find out how the company has benefited from developing HR measures that are tightly integrated with its corporate scorecard – and how these measures play a key role in helping the company to manage the achievement of its business goals.

A first attempt at implementing a balanced scorecard by Novo-Nordisk failed, largely because of poor consultancy input and the identification of over 600 measures – far too many to be effective. Discover how, at the second attempt, the management team have decided to focus on the critical few objectives and measures, accurately reflecting the organization’s priorities.

This report also contains numerous case examples from organizations including The Children’s Mutual, British Airways and Norwich Union.

Download the Deutsche Bank case study for free