Discover the core principles of effective HR shared services

Use HR Shared Services - Achieving the business benefits to help you to:

• Create a robust business case for HR shared services
• Develop a sound implementation plan
• Evaluate the options of retraining existing staff or recruiting new staff
• Establish which HR services to transfer to a shared services centre
• Win buy-in from operational managers
• Gain the enthusiastic support from senior management
• Balance improved service delivery with lower cost operations
• Develop Service Level Agreements that are realistic and practical
• Identify customer needs and opportunities for adding value to the business
• Use web-based systems to implement self-service
• Handle the change management challenges posed by shared services
• Anticipate and handle staff resistance
• Establish meaningful measures of service performance
• Redesign processes to maximize the benefits of shared services
• Determine the most appropriate location for a shared services centre
• Choose the most appropriate form of shared service centre for the organization
• Balance the relative merits of shared services and outsourcing
• Reposition HR as a strategic partner in the organization
• Assess your own capabilities to migrate to shared services
• Plan your own route to effective HR shared services.

The report will also tap the knowledge of a number of expert advisors to provide a guide to best practice, as well as the common pitfalls to avoid, including

• Bob Cecil and Laura Sandstrom, Gunn Partners, an Exult Company
• Ron Bradley, Corporate Renaissance Group
• Andrew Muras, President, Mevatec Group
• Laurel Forst, Amherst Group
• Andrew Kris, Akris.com.