NEW REPORT

Contents

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Chapter 1 : The Origins of Shared Services

Chapter 2 : Making the Business Case for Shared Services

Chapter 3 : Scoping Shared Services and Creating a Robust Plan

Chapter 4 : Integration into the HR Delivery Model

Chapter 5 : Aligning HR Shared Services with Customer Needs

Chapter 6 : Culture and People Issues

Chapter 7 : The Future for Shared Services

In-depth Case Studies
Eastern Health Shared Services (EHSS)
KeyBank
Procter & Gamble
Scotiabank
Statoil
Sun Microsystems
Surrey County Council