NEW REPORT

"A pragmatic, thought -provoking report, using insightful case studies and research – a must read."
Faran Johnson, Group Organisation Development Director, Reed Elsevier

All your most important questions answered

Next-generation HR Shared Services provides answers to many of the most frequently posed questions about shared services:

• What are the respective merits and benefits of outsourcing and shared services?
• How big a change management task can you expect in introducing shared services?
• How do you win over key stakeholders in a shared services initiative?
• What should be transferred to shared services and what criteria influence the decision?
• What are the best ways of developing a customer- service culture?
• Is it best for shared services be operated on a commercial or overhead basis?
• How do you overcome resistance from business and HR to the introduction of shared services?
• In what ways can information and communications technologies improve the effectiveness of shared services?
• How do you keep senior management engaged?
• Should you recruit new blood or draw on the skills of existing HR staff?
• How do you decided whether shared service centres should be local, regional or global?
• Are lower costs or higher service the real litmus tests of success?
• How can you keep evolving the shared services model once it is up and running?
• How can we plan for the next phase in the development of HR shared services?

The pathway to successful implementation
Based on the experience of organisations that have dealt effectively with the challenges presented by introducing HR shared services, the Report sets out a planning and implementation roadmap and provides guidance on the main issues at every stage:

• Winning manaement support
• Planning for success
• Designing processes for efficiency and service
• Choosing the right location
• Communicating and consulting with key stakeholders
• Building and motivating a strong staff
• Creating a new service culture
• Setting the right organizational goals
• Applying the right measures of success
• Driving the process forward.