"A comprehensive and thorough examination of the issues relevant
to the development of an IT Scorecard."
Chris Nutten, Deputy Managing Director, Prudential Portfolio Managers
Ltd, Property Division
Globally, computer
and telecommunications investments now amount to half or more of
most large companies' annual capital expenditures. Whatever IT investment
is made, one thing is clear: it must be viewed as a `value producing'
proposition in line with the strategic goals of your organization.
Technology alone does not provide value - its application is what
adds benefits.
Top performers
spend relatively less money on IT, but focus their spending on areas
where the investment will make more difference in terms of business
benefits. But how do you evaluate the investment required? And how
do you measure the value and business results created by your investment?
Developing
the IT Scorecard reveals the tools, techniques and approaches that
separate the winners from the losers in IT evaluation and performance
measurement. Drawing on case studies of pioneering organizations
in the US and Europe, it offers a blueprint based on actual,
successful experience - often learned the hard way - for planning
and implementing IT evaluation and performance measurement across
the systems life cycle.
Setting
a new agenda for IT evaluation, this report reveals:
- The critical first
steps - feasibility assessment and project planning
- Winning frameworks
for risk assessment and management
- How to choose
the right measurement practices
- The Balanced
Business Scorecard - how to align IT goals with business strategy
- Key lessons in
IT benchmarking
- How to use IT
outsourcing for improved evaluation practice
- How to assess
the business value of electronic commerce
- The key emerging
issues in IT evaluation
Exclusive
survey results
As part
of the research for Developing the IT Scorecard, Business Intelligence
and the Oxford Institute of Information Management conducted an
extensive survey into how IT evaluation practices are managed in
leading organizations throughout the UK, Europe and the US. The
exclusive results enable you to see how your own company's evaluation
practices and techniques measure up against the average, the best
and the worst in the field.
Case
studies include:
Post Office
• Royal & SunAlliance • California Franchise Tax Board
• C&A • Virtual Vineyards • BP Exploration •
Sainsbury plc • Unipart • Hewlett-Packard • British
Aerospace
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