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An expert guide for transformational performance management

Transforming Public Sector Performance Management is an expert guide to creating a management and measurement system that will drive continuous performance improvement.

This expert guide turns the lessons learnt by public sector organizations into a seven-step process that can help you implement a performance management programme that leads to continuous improvement, stakeholder satisfaction and more efficient operations.

Use Transforming Public Sector Performance Management to help you to:

• Develop a stakeholder-led strategy focused on outcomes and goals
• Implement strategic goals into a deliverable programme of performance improvement
• Identify quick wins and pilot projects to foster a performance culture
• Develop and build constructive relationships with key stakeholders
• Generate performance-related appraisal and reward schemes
• Build a strategic balanced scorecard
• Involve staff in target and measure setting to meet both strategic and local requirements
• Cascade performance measurement goals throughout the organization
• Prioritize goals and performance measures
• Streamline data collection, processing and distribution using information systems
• Gain buy-in and commitment to performance improvement
• Assess the challenges and solutions involved in introducing a new performance management regime
• Choose a performance management framework best suited to your organizational needs
• Establish the cause-and-effect linkages between measures and outcomes to improve the performance management process
• Audit your own readiness for implementing a new performance management process