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Original In-depth Case studies

To enable you to implement an efficient performance management programme, Transforming Public Sector Performance Management draws on experiences from public sector organizations around the world, and features in-depth studies of:

• Aarhus Region Customs and Tax, Denmark
• Australian Federal Police
• The Canadian Army
• Cardiac Care Network of Ontario
• Liverpool City Council, Portfolio of Housing, Supported Living and Community Safety, UK
• North Hertfordshire District Council, UK
• Office of Government-wide Policy, General Services Administration, USA

In addition, there are case reports from:

• Camden and Islington Mental Health and Social Care Trust, UK
• Centrelink, Australia
• City of Brisbane, Australia
• City of Charles, USA
• Civil Service College, Singapore
• London Borough of Barking and Dagenham, UK
• Singapore Subordinate Courts
• State of Washington Department of Revenue, USA
• Texas Education Agency, USA.

Discover the stories behind the achievements:

• How Aarhus Region Customs and Tax - increased user satisfaction to 77 percent - became a winner of the Danish Quality Award and finalist for the European Quality Award.
• How a new approach to accountability helped the Canadian Cardiac Network to win the Canada Award for Excellence
• How the Australian Federal Police increased its detection rating for serious crime, brought more cases to court and satisfied 92 percent of its clients' objectives
•The culture change programme that enabled the Inland Revenue Accounts Office, Cumbernauld, Scotland, UK, to implement the EFQM model and become the first public sector award winner