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"The report is a mine of useful information on public sector performance measurement practice, logically presented and allied to practical guidance and expert tips on what to consider in refining or preparing a performance measurement system."
Nick Sloan - Director, Performance Measurement at the National Audit Office

The drive for public sector excellence
Public sector organizations around the world face unprecedented pressure to improve service quality while progressively lowering their costs. At the same time, they are expected to become more accountable, customer focused and responsive to stakeholder needs. Achieving these goals involves a transformation in management practices, processes and culture.

How to achieve breakthrough public sector performance
For the first time, Business Intelligence provides public sector organizations with a best-practice guide to achieving performance excellence. Based on the findings of an extensive programme of research, the report provides comprehensive advice on how to achieve breakthrough performance improvements that meet the expectations of key stakeholders.

Many of the innovative ideas for performance improvement have been adapted from the private sector. But there is now a growing body of performance improvement expertise in the public sector. Transforming Public Sector Performance Management brings this together in a practical, 250-page, expert guide including:

• Best-practice case studies
• Benchmark findings from an exclusive survey of 286 public sector organizations detailing performance frameworks, measures, processes, practices, techniques and tools
• Advice from internationally acknowledged experts on public sector performance.