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Research Insights

Transforming Public Sector Performance Management present vital benchmark findings from an exclusive survey of 286 public sector organizations, detailing performance frameworks, measures, processes, practices, techniques and tools.

• Organizations that make managers responsible for achieving targets more often achieve a range of 11 performance benefits than those who do not.
• Senior managers incentivised on the basis of performance are more successful in achieving service outcomes and other performance benefits.
• The balanced scorecard and EFQM are used, respectively, by a third of the survey sample.
• The fastest growing performance framework is the scorecard, which a further fifth of the sample plan to implement.
• Only a quarter of respondents review performance on a monthly basis, the remainder conduct reviews less frequently.
• Less than a half of the sample communicate performance review conclusions to the workforce.