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Contents
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Preface
Chapter 1: The Balanced Scorecard: a strategic focus on performance
management
Chapter 2: Strategy Maps, Strategic Goals and Performance Perspectives
Chapter 3: Key Performance Indicators and measures
Chapter 4: Planning and Implementation - Principles and Practices
Chapter 5: Scorecard Managers - Roles and Responsibilities, Skills
and Competencies
Chapter 6: Public Sector Scorecards in Action
Chapter 7: Success Factors and Best Practice Examples
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