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Twenty Lessons for Effective Scorecard Planning and Implementation

Developing a Public Sector Scorecard shows you how to:

1. Develop a scorecard using the Report’s seven-point action plan
2. Design and format a scorecard to reflect your performance priorities
3. Use strategy mapping to specify your key objectives
4. Master the principles of effective scorecard implementation
5. Prioritize performance improvement initiatives against strategic imperatives
6. Build the right scorecard resources and skills for sustained success
7. Capitalize on transferable lessons learnt by other public sector organizations
8. Establish realistic criteria for assessing your scorecard’s success
9. Apply the scorecard to streamline performance measurement across the organization
10. Engage staff at all levels in meeting strategic goals
11. Report performance more effectively to stakeholder groups
12. Create a performance culture
13. Deliver improved service to the community
14. Balance short-term goals with long-term objectives
15. Integrate the scorecard with quality management frameworks
16. Gain the buy-in of senior managers and operational staff
17. Make the scorecard the way your organization is managed
18. Apply the scorecard as a motivational tool
19. Profile the skills and capabilities needed by scorecard managers
20. Overcome the most common problems in planning and implementation

These are just some of the invaluable lessons that are captured in Developing a Public Sector Scorecard.