Strategic Performance Management reveals:

• Why performance management should be managed as an evolutionary process, building on the experience gained at each stage
• The specific leadership, operational, management and technology issues governing this evolutionary process
• The main external drivers of performance and how to reflect them in your performance management framework
• Information management and business intelligence practices that will add value to performance management
• How to set realistic targets for performance improvement
• Techniques for overcoming cultural and other barriers to improved performance management
• How to maximise the returns from business intelligence systems
• How to build on the experience at each stage of performance management evolution to reach the next level of achievement.

This is the only report that delivers:

• A detailed explanation of the SPM Maturity Model and the supporting research findings
• Benchmark criteria to enable you to position your organization on the Maturity curve
• Specific guidance on how to make the transition to the next level of performance and make better use of business intelligence systems
• Practical advice on how to move up the Maturity curve based on lessons from leading companies including: Computacenter, Guinness Trust Group, Maplin Electronics, McDonald’s, Viking UK and Voca
• A structured approach to developing business intelligence systems and performance improvement projects.

PLUS many more practical insights in 200 fact-packed pages including action points, executive summaries, over 50 tables and other exhibits, seven in-depth case studies and many more illustrations from companies contributing to the research, findings from the survey of 259 organisations and an action plan for improving your performance management strategy.