World-class Change Management
Key capabilities for managing uncertainty and sustaining competitiveness

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All your key questions answered

Be prepared for every twist and turn of the change process and resolve the inevitable problems when they crop up. Find answers to the most important questions about managing change in today’s business environment:

What kinds of leadership skills are needed in an era of continuous change?
How can we minimise the impact of unexpected events on our organisation?
What is the most effective way of bringing about behavioural change?
How should we balance strategic control with corporate agility?
What qualities do effective change managers possess and how can they be developed?
How can resistance be overcome?
How should change management be integrated into performance improvement programmes?
What role can external consultants play in facilitating change?
How can we prioritise initiatives that have maximum effect for minimum effort?
How should change management responsibilities be distributed through the organisation?
How can we assess the success of our change programme?
If there’s no end to change, how can we set strategic goals?
What is resilience and how do you acquire it?
What are the biggest obstacles to change and how can they be overcome?
What kind of people should we recruit to weather the storm of change?
How should working practices and processes be adapted?
How can we rescue change projects that drift off course?
How can we avoid cynicism and initiative fatigue?
What roles do communities of practice and knowledge-sharing play?
How can we create the corporate culture supports change most effectively?

And you will find much more than answers to these 20 leading questions. World-class Change Management looks at all aspects of change management and describes the business tools, techniques and methods that make the job more manageable.